IT support built on
practical experience.
I’m Shane Cunningham, an ICT and IT Support Engineer specialising in Microsoft 365, Intune, enterprise identity and hands-on infrastructure. I bring a calm, structural approach to keeping people and systems working.
What I do
Technical depth,
without the drama.
I support Windows, Microsoft 365 and network environments across multiple customer sites. That includes everything from user and endpoint administration to server, Wi-Fi, VPN, switching and 3CX installations.
Clients regularly ask for me by name. I take ownership, explain things clearly and stay with the problem until the person in front of me can get on with their work.
Level 2 Support Engineer
Stryve Secure
Formerly Sleepless Server Solutions
- Level 1 and 2 support, with Level 3 escalation for Microsoft 365 and Intune.
- On-site installation of servers, networks, endpoints and 3CX phones.
- Microsoft 365 administration across Exchange Online, SharePoint and Teams.
- Daily Intune work covering enrolment, policies, applications and remediation.
- Network troubleshooting across routers, switches, Wi-Fi, VPN and firewalls.
- Clear user guides and technical documentation that reduce repeat tickets.
Core toolkit
Across cloud, endpoint
and infrastructure.
How I work
Measure twice.
Fix it properly.
Fourteen years as a carpenter taught me to assess the whole structure, plan the work and leave things sound. It’s the same mindset I bring to infrastructure and support, practical, methodical and built to last.
Earlier experience
Software development
Earlier roles covered LAMP and Linux environments, web development, scripting and performance work. That background still helps me read beneath the surface of a fault and communicate well with developers and suppliers.
Certifications
MS-100 Microsoft 365 Identity and Services
MS-900 Microsoft 365 Fundamentals
MCSA: Windows Server 2012
MCP 98-366 Networking Fundamentals
MCP 98-361 Software Development Fundamentals
Education
Higher Diploma in Software Design and Development
NUIG · Level 8 · 2.1
Degree in Computing in IT Support
GMIT · Level 7
Higher Certificate in IT Support
GMIT
Technical writing
Notes from the field.
Practical guides covering Microsoft 365, Intune, PowerShell and the fixes worth writing down.
Visit the blog ↗