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Shane Cunningham

IT Support Engineer

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About Me

With several years of experience supporting Windows 10, 11, and Microsoft 365, including Intune, I have developed strong expertise in desktop PC installation, configuration, and troubleshooting. Additionally, I am proficient in configuring and installing Microsoft and Linux servers.


I have a knack for creating user-friendly visual guides that minimize IT support requests. My exceptional customer service skills have made me the most sought-after support engineer in my current company. I thrive on finding innovative solutions for customers and enjoy working closely with them.

Experience

Sleepless

Level 2 Information Technology Support Engineer

Daily responsibilities include:

  • Providing 2nd line technical support.
  • Responding to support queries via phone, email, and chat.
  • Working with Microsoft 365, Exchange, Azure Active Directory, Backup, and Azure.
  • Installing and configuring POS systems, PCs, and routers.

Digilogue

Junior Software Developer

Development tasks such as development, Migrating Websites. Using technologies such as PHP and MySQL, including frameworks (Laravel), Vue.js, Jquery, Javascript and Amazon web services

One Touch Telecare

Junior Software Developer

Development tasks such as development, Migrating Websites to latest stack, Update Websites. Using technologies such as PHP and MySQL, including frameworks (Laravel), Vue.js, Jquery, Javascript and Hetzner

Sidero Ltd

Software Developer Intern

In the high availability team is responsible for ensuring this telecom management service is available and operational for no less than “five 9’s”.

Avaya Ireland

Software Developer Intern

Developments tasks including coding, debugging, and documentation of application programs Avaya Contact Recorder logging tool which was a six-month project. This program parsed large log files by using a search string, this will extract logs by either using time stamps or Nth line above/below. This then writes the parsed lines into a new log file. It was written in such an open way that it can be used for other common log files.

Education

National University of Ireland Galway

Sept 2016 - Sept 2017

Higher Diploma in Software Design and Development (Industry Stream)

Decided to do a course in Software Design and Development to improve my skills in Software engineering. Awarded with Second class honours as a result of an impeccable record.


Modules Pertinent to Current Interests

Galway Mayo Institute of Technology

Sept 2010 - Sept 2011

Bachelor of Science in Computer Science in Information Technology Support

Modules

Galway Mayo Institute of Technology

Sept 2008 - Sept 2010

Higher Certificate in Information Technology Support

Galway Technical Intitute

Sept 2006 - Sept 2007

Electronic Technology Award

Projects

Weather Android App

This android weather connects to a Darksky Weather JSON feed and parses the current weather in the current location of the phone. It displays cloud cover and what the chances of rain are the next hour.

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Weather Widget

This is a weather widget written in PHP using Darksky API and using Javascript photo carousel to rotate through the days of the week, it also get uses an IP API to get your location which is used to get your rough location within 20-30 kms.

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Skills

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